Refund policy
Returns & Exchanges
We want you to be confident in what you order.
Because each OUTLAP item is produced specifically for you, we operate a limited returns policy.
Returns
We accept returns only if the item is faulty, damaged, or incorrect.
To be eligible:
-
You must contact us within 14 days of delivery
-
Items must be unworn, unused, and in original condition
Exchanges
If you receive a faulty or incorrect item, we will arrange a replacement at no extra cost.
Non-Returnable Items
-
Incorrect size selection
-
Change of mind
-
Normal wear and tear
We strongly recommend checking our size guide carefully before ordering.
How to Start a Return
If there’s an issue with your order, please contact us at:
Include:
-
Your order number
-
A brief description of the issue
-
Clear photos if the item is damaged or incorrect
We aim to respond within 24–48 hours.
Customs & Duties
Depending on your location, customs duties or import taxes may apply. These charges are the responsibility of the customer and are determined by local authorities.
Final Note
OUTLAP is built on intention, quality, and trust.
If something isn’t right, we’ll always aim to make it right.