FAQ
Frequently Asked Questions
Where do you ship from?
OUTLAP works with trusted production partners to create each item to order. Orders are shipped directly from our fulfilment partners once production and quality checks are complete.
Do you ship worldwide?
Yes. OUTLAP ships worldwide.
Delivery times vary by location and will be shown in your order confirmation.
How long will my order take to arrive?
Orders are typically processed within 2–5 business days.
Estimated delivery times after dispatch:
-
UK & Europe: 7–14 business days
-
US & Canada: 7–14 business days
-
Australia & New Zealand: 10–18 business days
-
Rest of World: 10–21 business days
Please note these are estimates and may vary.
Will I receive tracking?
Yes. All orders include tracking information, which will be emailed to you once your order ships.
How do I choose the right size?
We recommend checking the size guide on each product page before ordering.
Because items are produced to order, we are unable to offer returns for incorrect size selection.
Can I change or cancel my order?
Orders can only be changed or cancelled within 12 hours of being placed.
After this time, production may have already begun.
Do you accept returns?
We accept returns only if an item is faulty, damaged, or incorrect.
To report an issue, contact us within 14 days of delivery with your order number and clear photos.
What if my item arrives damaged or incorrect?
If there’s an issue, we’ll make it right.
Please email hello@outlapshop.com with:
-
Your order number
-
A brief description of the issue
-
Clear photos
We’ll arrange a replacement or solution as quickly as possible.
Are customs duties or taxes included?
Customs duties and import taxes may apply depending on your country. These charges are set by local authorities and are the responsibility of the customer.
How do I contact you?
You can reach us at:
hello@outlapshop.com
We aim to respond within 24–48 hours.
Why are items made to order?
Producing items to order helps reduce waste and ensures every piece meets our quality standards.
This approach aligns with OUTLAP’s philosophy of intention, restraint, and preparation.